Client Information & FAQ

What to expect, how to prepare, and our key policies.

Before Your First Session

  • Complete intake forms and consent documents sent via our secure portal.
  • Bring a list of goals or topics you’d like to address.
  • Arrive a few minutes early to settle in (or test your telehealth link and audio/video).

Key Policies

  • Confidentiality: Your privacy is protected by law; limits include safety concerns and mandated reporting.
  • Attendance: Please provide 24 hours’ notice for cancellations. Two missed sessions in 30 days may affect recurring appointments.
  • Payment: Payment is due at time of service. Third-party program referrals are invoiced per program terms.
  • Telehealth: Available statewide via SimplePractice; see our Telehealth page for details and your rights under A.R.S. § 36-3602.

Frequently Asked Questions

Do you accept insurance?
Yes. Ridgeline Clinical Counseling participates in the TRICARE network and the VA Community Care Network.
Most non-active-duty TRICARE beneficiaries may schedule outpatient mental health counseling directly with our office without a referral or preauthorization.
Active-duty service members require a referral and authorization before receiving civilian mental health services through TRICARE.
VA Community Care services require authorization from the Department of Veterans Affairs before services can be provided through the VA Community Care Network.
Private-pay options are also available.

What if I am a first responder or veteran referred by a program?
For approved first responder and agency-sponsored programs, Ridgeline Clinical Counseling bills the program administrator according to the applicable authorization or program agreement.
For Veterans receiving care through the VA Community Care Network (CCN), services must be covered by an appropriate VA referral/authorization. Authorized VA Community Care services are billed through VA CCN/TriWest.
If third-party coverage or authorization ends, clients may choose to continue treatment as self-pay clients at Ridgeline's standard rates.

What are the session lengths?
Standard sessions are 60 minutes. Alternative durations can be arranged in advance when clinically appropriate.