Client Information & FAQ
What to expect, how to prepare, and our key policies.
Before Your First Session
- Complete intake forms and consent documents sent via our secure portal.
- Bring a list of goals or topics you’d like to address.
- Arrive a few minutes early to settle in (or test your telehealth link and audio/video).
Key Policies
- Confidentiality: Your privacy is protected by law; limits include safety concerns and mandated reporting.
- Attendance: Please provide 24 hours’ notice for cancellations. Two missed sessions in 30 days may affect recurring appointments.
- Payment: Payment is due at time of service. Third-party program referrals are invoiced per program terms.
- Telehealth: Available statewide via SimplePractice; see our Telehealth page for details and your rights under A.R.S. § 36-3602.
Frequently Asked Questions
Do you accept insurance?
We do not bill insurance. Upon request, a superbill can be provided after payment if you seek out-of-network reimbursement independently.
What if I am a first responder or veteran referred by a program?
We submit invoices directly to the program administrator for authorized sessions. If coverage ends, you may continue privately at our standard rates.
What are the session lengths?
Standard sessions are 60 minutes. Alternative durations can be arranged in advance when clinically appropriate.